The reporter recently learned that following the special campaign of “Implementing the Three Guarantees of Automobiles and Improving the Quality of Automobile After-sales Service†carried out by the General Administration of Quality Supervision, Inspection and Quarantine last year, this activity will continue to be implemented in depth, that is, from last year’s tree benchmarking and standard evaluation. The system will be implemented in this year's standard system and the red-black list of automobile after-sales service will be announced. Let the three-package responsibility be truly implemented in the field of car dealers, so that consumers really appreciate the benefits brought by the three bags.
In June 2014, the General Administration of Quality Supervision, Inspection and Quarantine launched a special campaign (hereinafter referred to as special activities) to implement the “Three Guarantees for Automobiles and Improve the Quality of After-sales Serviceâ€. According to the deployment and requirements of the General Administration of Quality Supervision, Inspection and Quarantine, the China Automobile Circulation Association and the China National Institute of Standardization have organized a special three-package campaign for the automobile industry. After half a year of on-site publicity, consumer surveys and store evaluations, more than 20,000 from across the country. Among the 4S stores, 19 auto dealers were selected and awarded the “Quality Benchmarking Unit for National Automobile Dealersâ€. On December 17 last year, under the guidance of the General Administration of Quality Supervision, Inspection and Quarantine, the China Automotive Quality and Trade Association held the theme of “Quality, Innovation and Co-governance†at the China Automotive Quality Summit. In the national auto dealers to carry out the implementation of the implementation of the three guarantees of the automobile, the promotion of the quality of the after-sales service comparison activities, the initiative of the national auto dealers to act quickly, and actively participate in the implementation of the three-package regulations, improve automotive after-sales service The “quality†comparison promotion activities contributed to improving the after-sales service level of the automobile circulation industry and promoting the development of the automobile circulation industry.
In the entire evaluation activity, the China National Institute of Standardization initiated the declaration and development of the national standard for automotive after-sales service. The evaluation index system covers four dimensions of “service capability, service process, service result and customer satisfactionâ€. The evaluation system is derived from objective measurement, which is beneficial to the enterprise benchmarking, formulating improvement goals and measures, and the evaluation results are more realistic. At present, the national standard system for automobile after-sales service is being steadily formulated and is expected to be completed and implemented in 2015. This standard will fill the gap in China's national standards for automotive after-sales service.
At present, the China Quality News reporter learned that in order to let the three bags reach the hearts of the people, the quality of after-sales service in the whole industry has really improved. In 2014, it mainly carried out three-package promotion and evaluation in the field of automobile circulation. In 2015, it will carry out comparative promotion activities in the whole industry. Taking the benchmarks of 19 automotive after-sales service units selected in 2014 as a comparative improvement target, in-depth development of automobile after-sales service upgrade experience summary and exchange activities, comparing benchmark enterprises, finding gaps, setting measures, actively carrying out comparative improvement activities, and benchmarking stores Carry out the advanced experience of the automobile three-package regulations and improve the quality of automobile after-sales service, and effectively transplant to more enterprises through observation and study, training and discussion, etc., thereby improving the quality of after-sales service of the whole industry and promoting the sustainable and healthy development of the industry. At the same time, it will also announce the red-black list of automobile after-sales services to promote the healthy development of the circulation industry.
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