Recently, the author learned from the Defective Product Management Center of Hubei Provincial Quality Supervision Bureau that since the implementation of the three-package of automobiles, the first case (non-national first) in the province has used the three-package regulation to realize the return of household cars, car owners, dealers, The manufacturer has recently reached a return agreement, and specific matters are in progress.
In August of this year, a car owner in Wuhan purchased a joint-venture brand car. When the car was less than one month old and the driving distance was less than 700 kilometers, the brake system malfunctioning due to brake failure occurred, so the car was required to be retired. At the beginning of October, the dealers reported through the layers, and finally reached an agreement with the owner: the vehicle failure meets the conditions of the return of the car three-package regulations, and the car manufacturer to get in touch with the car.
According to the data provided by the Hubei Defective Product Management Center, a total of 168 cases have been handled through third-party dispute mediation in the past three years since the implementation of the three-package of the automobile, of which one has been returned, and the two parties have reached an agreement to repair 120 cases. The three-package regulations do not support 47. From the point of view of the failure of the three-package support case, the engine failure reached 30, ranking first; followed by electrical equipment, transmission systems, wheels and tires, braking systems.
For the nearly 30% of the dispute cases are not supported, the person in charge of the Provincial Defective Product Management Center said that the main reason is that consumers' requirements for the Three Guarantees regulations are unclear. This regulation indicates that within 60 days from the date of the seller's purchase of the invoice for the purchase of the car or within 3,000 km of the car, it is a return period; within 2 years or within 50,000 km, it belongs to the first repair and return period; within 3 years or travels 60000 km Within, it is the maintenance period. “When consumers buy a family car, they must ask for and save the invoice and various types of factory certificates.†The person in charge said.
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